Health & Wellbeing Contacts
Who can help me with my Health & Wellbeing?
Health and Wellbeing Guardian. The Trust has appointed a Wellbeing Guardian, Narinder Kaur Kooner OBE. Narinder is a Trust Non-Executive Director and has a wealth of experiences that can be used within this role to support and champion staff health and wellbeing.
The role of the Wellbeing Guardian is for someone who is passionate about health and wellbeing and is able to support the executive team implement positive changes to benefit the working experiences of staff.
“As I am new to this role I view the way forward as an assurance role in questioning the Board on decisions that may impact on the Health & Wellbeing of our staff.
Our staff are our most valuable resource, therefore it is vital that we support their health and wellbeing. It’s important to have a Wellbeing Guardian on the Board as I will endeavor to keep staff wellbeing at the forefront of Board considerations.
I am really looking forward to meeting staff and listening to their ideas as the role progresses”.
Manjeet Malhi, Health & Wellbeing Manager
Manjeet commenced her position as Health & Wellbeing Manager in September 2022.
Previously I have worked in HR for over 20 years both in the private and public sector. I have worked for the Trust for 10 years and over the years, I have gained a vast amount of experience in HR and health & wellbeing. I am really looking forward to my new role within the Trust and being able to support staff with their health and wellbeing as this is something I am very passionate about. I am also keen to listen to new ideas and how we can implement change together. I am hoping to visit the hubs so hopefully on my rounds will be able to meet staff. In the meantime, please do not hesitate to contact me on firstname.lastname@example.org
Health & Wellbeing Champions
The Trust has 130 Health & Wellbeing Champions [HWBC] every site has at least one champion the bigger sites have more. If you are not sure about who is a HWBC on your site speak to your line manager or Manjeet Malhi, Health and Wellbeing Manager, on email@example.com
All HWBC have an induction of initial training and then can progress onto further development completing the Mental Health First Aiders course, Suicide Lite and many more courses. This enhances their knowledge which allows them to support our staff better.
What does the role entail?
- Being a point of contact for information a link between the HWB Steering Group and colleagues.
- Keeping colleagues updated with what is happening with Health & Wellbeing and what is available for them.
- Maintaining a Health & Wellbeing notice board.
- Distribution of literature and marketing materials.
- Caring enough to ask a colleague are they alright?
- Helping to signpost staff to the relevant support they may need.
- Being part of the bigger team of Health &Wellbeing Champions
- Maybe celebrating HWB days or organising events support is always on hand.
- This is a voluntary role that staff offer to commit too.
If you have explored the above provisions but believe a different type of support is required, or if you would like additional advice, you can book an appointment with the Trust’s Mental Wellbeing Practitioners for further advice.
The Staff Advice & Liaison Service (SALS) is a confidential peer to peer support network.
The service is co-ordinated and delivered entirely by current WMAS staff members who have volunteered their time to support their colleagues.
What we do…
When you have concerns, need advice or information, or feel alone with a problem and don’t know what to do or where to turn, SALS is there to help.
SALS trained peer advisors will listen to your concerns, provide emotional support and encouragement during difficult times, and can help you to identify the information, support providers and workplace policies relevant to your individual situation.
This confidential service is available to all members of the WMAS workforce, including students and community volunteers, by calling 01384 215 880
Mental Health First Aiders
The Trust currently has 366 trained Mental Health First Aiders (MHFAs) who have completed the two day course. By the end of August this will have risen to 428 members of staff. A wide range of people have undertaken then MHFA training from operational staff, corporate and staff in support roles. You can identify a MHFA by this logo, which may be displayed on their email footer, or lanyard.
The Mental Health First Aiders training provides:
- An in-depth understanding of mental health and the factors that can affect wellbeing
- Practical skills to spot the triggers and signs of a range of mental health issues
- Confidence to step in, reassure and support a person in distress using the Mental Health First Aid action plan
- Enhanced interpersonal skills such as non-judgemental listening
- Knowledge to help someone recover their health by guiding them to further support – whether through self-help resources, internal support such as EAP, or external sources such as their GP
- An understanding of how to keep themselves safe while performing their duties
Diversity and Inclusion Lead
Mohammed Ramzan, Diversity & Inclusion Lead
Ramzan has over 18 years’ experience working in the Equality, Inclusion and Diversity field; having worked for, and with, a number of large statutory and community organisations. In this time, Ramzan has worked strategically to embed equality in West Mercia Police and Probation Service, Birmingham South Central CCG, Solihull CCG, and Herefordshire and Worcestershire Clinical Commissioning Groups.
Ramzan has led on several key health inequalities projects over the years which have resulted in better health outcomes for patients and communities, including a domestic violence project (a partnership with South Birmingham PCT and Birmingham and Solihull Women’s Aid; National Pacesetters Project (Uptake of Cardiac rehab for Women – working closely with University Hospitals Birmingham ((UHB)); uptake of Bowel Cancer Screening in BAME communities Project (Heart of England Foundation Trust and a community Organisation); development of the Equality Delivery System Matrix for providers in Birmingham and Solihull (member of the sub-committee of Strategic Health Authority which developed the initial EDS framework) and helped Birmingham South Central CCG staff attain the prestigious Mary Seacole award. Ramzan also co-chaired the ICS Equality group in his role as the Equality lead for Herefordshire and Worcestershire CCG before joining WMAS.
Ramzan has a Master’s in Public Health and Health Promotion, Diploma in Legal Practice, LL.B (Honours) and ILM4 – Managing Equality and Diversity and has completed the NHS Leadership Academy course: Stepping Up. Ramzan is also one of the founding members of the Blue Light Cricket Challenge which was set up as a result of the sacrifices made by community, staff and members of the public during COVID 19 pandemic. This is now an annual event where the health services challenge West Mercia Police for the Blue Light trophy. Ramzan is also part of the inter-faith dialogue group in his local area.
“I am very excited to have joined the team and I look forward to bringing my knowledge and expertise to the role, building on the good work that my predecessor started. I have been given a warm welcome by staff. I look forward to working with colleagues at WMAS on embedding the Equality, Diversity and Inclusion agenda into the fabric of the organisation; where we celebrate diversity, promote inclusion and work towards equitable outcomes.”
To support staff the Trust, have a number of networks, which members of staff can join. For further information please contact: –
Women’s Network – firstname.lastname@example.org
Military Network – email@example.com
Disability Carer and Advocates (DCA) Network – firstname.lastname@example.org
Proud Network – ash.Deakins@wmas.nhs.uk
Vanetta Griffiths is the Chaplain to all of our staff regardless of faith or religion. She offered support from home during the pandemic to individuals and groups via Teams & Zoom. Vanetta spoke to many staff who were working from home and felt isolated.
Our Vanetta gets fully involved with staff, leading remembrance at the training Academy for our students and attends the memorial for the national day of remembrance for the ambulance service. She has been invited to join the National Christian Ambulance Association for which she is now a member.
Vanetta is a great listener is very kind and compassionate. In October 2021 in recognition of her fantastic work she was nominated by staff for the prestigious Chairmans Annual Award for “Time and commitment in providing pastoral care to staff”
Human Resources Contacts at West Midlands Ambulance Service.
Each area of the Trust has a dedicated HR Representative who can be contacted for advice and support for all aspects of health and wellbeing and employment queries. You can see which HR Representative covers your area of the Trust here:
Please click on the picture for who’s who at WMAS with contact details or on the poster to the left to access the full HR Team PDF.