Supporting disabilities in the workplace

West Midlands Ambulance Service is proud to be awarded Disability Confident Leader status in recognition for our work championing and supporting people with disabilities in the workplace, right from recruitment stages throughout their employment with the Trust including the following commitments:

  • Inclusive and accessible recruitment
  • Communicating vacancies
  • Offering an interview to disabled people
  • Providing reasonable adjustments
  • Supporting existing employees

The Disability, Carers & Advocates (DCA) is the name for the West Midlands Ambulance Service support group for all staff who have a disability, are a carer or would act as a supporting advocate for either party. The purpose of the group is:

  • To promote a positive approach to disability & caring responsibilities
  • To address issues & topics that have arisen
  • To provide best practice in terms of shared knowledge and understanding for the benefit of all staff
  • To create a supportive, nurturing and inclusive environment where all members of staff with differing abilities are respected and acknowledged for their contribution.

To find out more or join the group contact John Eames, DCA Chair on

Health Passport and Carer’s Passport

The Health Passport is a tool that documents information about a person’s health information or disability and the support that they need in the workplace to help them to do their role effectively.

The Carer Passport can be used to document a person’s caring responsibilities that they hold outside of work and any support that they may need at work in order to help them meet these caring responsibilities.

Both passports can then be shared with appropriate managers with all the relevant information in one place and can also be saved on an individual’s HR file. The passports can be updated should there be any change in circumstances.

The Carer’s passport has been developed in conjunction with the Trust’s Disability, Carers & Advocates Network.


ADHD – Attention Deficit Hyperactivity Disorder

CHANGING FACES – Visible Difference and Disfigurement

Who is Changing Faces?     

Changing Faces is the UK leading charity for everyone who has a disfigurement or a scar, mark or condition on their face or body which affects their mental wellbeing.
We provide free support for adults, young people and children whose emotional, psychological, or quality of life has been affected by having a visible difference or disfigurement.

Who we support                                                                                                                                                                                                                   

We support anyone who is experiencing appearance-related distress. The size, severity or visibility of the disfigurement is not important, as we know that it is not necessarily an indicator of the impact it has on how someone may feel. Our wellbeing support services are aimed at people experiencing mild-to-moderate difficulties with their mental health or emotional wellbeing due to their condition.  We are unable to support people with complex mental health issues e.g. severe trauma, body dysmorphic disorder, those in crisis, or at high risk of self-harm or suicidal behaviours.

To refer patients
Call 0300 012 0275 10am – 4pm, Monday to Friday
Disfigurement Wellbeing Services | Referrals | HSC Professionals (                                                                                     

Refer A Patient To Our Skin Camouflage Service | Changing Faces